faq

Frequently asked questions

Common questions

Great you bought a Twine & Lace candle? What's next?


Your in for a unique experience with your Twine & Lace candle. The candles are made with the highest quality of vegan soy wax and fragrance oil. Each candle scent is unique and it will fill your entire room with the beautiful scent you have chosen! The wooden wick produces a wonderful crackling sound when burning which creates a beautiful ambiance. Our wicks are made of organic and untreated wood. Here are some tips to help you enjoy your Twine & Lace candle.




Basic guidelines and tips to safely burn your Twine & Lace candle.


Always burn your candle within sight, away from flammable objects, children and pets. Follow the burning instructions on the caution sticker underneath your candle Avoid drafts. For best results, burn until wax melts evenly across, do not exceed 4 hours. Keep wax pool free of debris. Keep wood wick trimmed before each use to 1/4" Discontinue burning your candle when1/2 an inch of wax remains Do not move or touch while hot.




I think my candle is not burning properly.


Each wooden wick will burn a little differently since they are made of organic and untreated wood. There may be a small variance in the wood thickness and grain. Enjoy the unique ambiance that is created by the crackling wooden wick!




Why is my candle smoking?


Here are some tips to keep your candle smoke-free! . Do not burn your candle in a drafty area such as near a window, in a hallway or close to a fireplace. . If the candle is placed in a drafty area the draft can cause the flame to produce smoke. . The candle should return to normal once the candle is removed from the drafty area. . Do not burn your candle for more than 3 hours at a time. . Burning your candle for more than 3 hours at a time increases the risk of smoking because the wick is too long and the flame burns too hot. Please allow the wax to fully cool down and harden before relighting your candle.




What to do if your candle does not stay lit.


Here is what you can do if your candle extinguishes. . Give your candle a minute to warm up. . If your candle does not stay lit try relighting it again by holding your lighter on the wick for several seconds until you see a flame. . If your candle still does not stay lit; let it cool down and tap off any excess ash along the top of the wick with your fingers or a wick trimmer. This will allow the pores of the wood to reopen and help the flame burn hotter. . Allow your candle to burn at least 2 hours the first time you light it since the first burn is the most important. Allow the melted wax to reach the sides of the glass.




My candle flame seem unusually large!


The best thing to do would be trimming the wick ¼ inch before burning your candles. Do not burn your candle for more than 4 hours since the candle flame might be burning too large and/or hot.




I believe the wax is drowning out the wick.


We highly recommend burning your Twine & Lace candle until you achieve a full melt pool each time. This means that you will need to burn your candle for up to 2 to 3 hours until the top of the melted wax reaches all the edges of your glass container. If you don't let the top melted wax reach the edges because you are burning it for shorter amounts of time, you will notice that your candle is starting to create a tunnel. It is not recommended that you cut out the unmelted wax to fix the tunneling issue. Simply let your candle burn for longer periods of time and the issue should solve itself. If for some reason your candle has tunnelled and the issue is not solving itself, you can fix it by scooping out the wax that is stuck to the glass with a spoon. Scoop enough out to the level of the melt pool or below to prevent further drowning of the wick.




How long can I expect my candle to burn for?


Twine & Lace candles are all 10.5 oz therefore they will burn between 55-60 hours.




Do I need to trim the wooden wick?


You don't usually need to do anything to your candle between burning sessions. If your wooden wick is longer than 1/2" when you blow out the flame; let your candle completely cool down and the wax harden. Before relighting your candle, trim the wick to approximately 1/4 of an inch. Please make sure to always remove any debris from the wax before relighting the candle or it can discolore your wax. If the wick is too long, the wax will not pull up the wick and the wick will extinguish. The melted wax is the fuel to the flame.




Do you make candles in various sizes?


At this time, we only make 10.5 oz candles.




In which stores can I find your candles?


You will find a list of our retailers under the SHOP heading in Retail Locations.




Return Policy


Twine & Lace Candle Company will gladly exchange only defective or unused candles within 30 days of purchase with proof of receipt. Please email us at info@twineandlacecandle.com and please attach a picture of your candle.




How do I clean my empty glass container?


Boil water in your kettle and then pour it in you candle jar. Let it sit in your glass for 1 to 2 hours. Remove the excess wax with a spoon and paper towel. Empty the water in your sink. Remove the metal wick holder carefully with a knife. Then wash the glass jar with dish soap and hot water. Here are cool ways to Re-use your glass jar: You can reuse your glass jar by putting cosmetic brushes or pads in it, K-Tips, hair ties, pens or pencils, paper clips, candies or you can add soil and seeds and have a beautiful plant.




Help my candle is not lighting.


During the first light, you might need to hold your lighter or match to your wick for several seconds until the combustion process of the candle is stabilized and the fuel from the wax keeps the flame lit.